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Sensing an even more online future full of new networking needs, Juniper Networks worked with Beyond to improve their customer experience and stay competitive, starting with the web and extending to a vision for what’s ahead.
With a mission to “Power Connections. Empower Change” Juniper, the B2B networking provider, recognized the need to evolve how it provided solutions to its customers. Traditionally a hardware solutions provider, Juniper has been focused on moving to providing more scalable and flexible solutions through software, resulting in a profound review of its current customer experience.
Led by their Global Experience Director, Sarah Lesway-Ball, Juniper approached Beyond to help define its vision for CX and bring it to life across its web presence, onboarding experience and the development of new customer centric tools and resources to deliver even more value to its customers.
In the year following the initial launch of the redesigned site, Juniper measured:
17% year-over-year increase in site visits
17% year-over-year increase in site visits
17% year-over-year increase in site visits
Setting a guiding vision
With a mission to “Power Connections. Empower Change” Juniper, the B2B networking provider, recognized the need to evolve how it provided solutions to its customers. Traditionally a hardware solutions provider, Juniper has been focused on moving to providing more scalable and flexible solutions through software, resulting in a profound review of its current customer experience.
Led by their Global Experience Director, Sarah Lesway-Ball, Juniper approached Beyond to help define its vision for CX and bring it to life across its web presence, onboarding experience and the development of new customer centric tools and resources to deliver even more value to its customers.
In the year following the initial launch of the redesigned site, Juniper measured:
<With a mission to “Power Connections. Empower Change” Juniper, the B2B networking provider, recognized the need to evolve how it provided solutions to its customers. Traditionally a hardware solutions provider, Juniper has been focused on moving to providing more scalable and flexible solutions through software, resulting in a profound review of its current customer experience.>
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There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in
There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in